Shipping & Returns
Take advantage of our flat rate shipping by purchasing as many items as you wish without increasing the shipping cost! Shipping is usually done via UPS Ground, Canada Post, or Purolator. We reserve the right to pick the carrier and shipping method and to refuse free shipping to any location if it's remote in our definition (rural areas, BC islands, northern Quebec etc). In this case we will get back to you with a shipping quote. We will only ask you to pay the amount which is above the regular shipping rate.
All shipping is trackable and fully insured against loss or damage.
We do not offer a shipping service with a guaranteed delivery date, we usually deliver within 4 to 14 days.
You are welcome to save on shipping charges and simply pick up your order from our warehouse in Vaughan, 1 min. away from the Vaughan Mills mall. Simply select the pick up option at checkout and we will email you the pick up instructions once we receive your order. In some cases we may require a few days to get the order ready for pick up. Pick up hours are Monday to Friday 7 am to 3:30 pm.
We accept returns with 7 days of delivery as recorded by the carrier's online tracking system. All items need to be in new condition and original packaging. Return shipping is organized and paid by the buyer. There are no restocking fees. Please contact us for return authorization and address. Once the above conditions are satisfied refund is issued within 7 days of our receipt of the return.